General Terms and Conditions
These General Terms and Conditions (“Terms”) apply to every visit to and use of the Sara O Jewellery website, and to every offer, order, and agreement concluded through our webshop.
COMPANY DETAILS
Trade name: Sara O Jewellery
Email: info@saraojwellery.co.uk
Business address:
Website: https://saraojwellery.co.uk/
APPLICABILITY AND SCOPE
2.1 These Terms apply to all legal relationships between Sara O Jewellery and the customer (“Customer”) arising from or related to the use of our website and the placing of orders.
2.2 Any deviations from these Terms are only valid if confirmed in writing by Sara O Jewellery.
2.3 If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will remain in full force and effect.
DEFINITIONS
Website/Webshop: The online store operated by Sara O Jewellery
Customer: Any individual or legal entity using the Website or placing an order
Agreement: The contract formed between Sara O Jewellery and the Customer after order acceptance
Product(s): All items offered for sale via the Website
FORMATION OF THE AGREEMENT
4.1 All product listings and offers on the Website are subject to availability and are not legally binding until confirmed.
4.2 An Agreement is formed when Sara O Jewellery confirms the order (for example, via email) or dispatches the product.
4.3 We reserve the right to refuse or cancel orders or request additional information, particularly in cases of suspected fraud or misuse.
PRICES, PAYMENT AND INVOICING
5.1 All prices are displayed in GBP (£) and include VAT where applicable, unless stated otherwise.
5.2 Any additional charges, including shipping costs, will be clearly displayed before the order is completed.
5.3 Payment must be made using the available payment methods at checkout. For further details, please refer to our Payment Policy.
DELIVERY AND SHIPPING
6.1 Orders are shipped in accordance with the timelines set out in our Shipping Policy.
6.2 Delivery times are estimates only. However, your statutory rights under UK consumer law are not affected.
6.3 Risk in the goods passes to the Customer upon delivery.
6.4 Nothing in this section affects your rights under the Consumer Rights Act 2015, including your right to receive goods within a reasonable time.
CANCELLATION, RETURNS AND REFUNDS
7.1 You may cancel your order in accordance with our Cancellation Policy and applicable UK consumer laws.
7.2 Returns and refunds are handled in line with our Return & Refund Policy.
7.3 We reserve the right to refuse returns or reduce refunds where products are not returned in accordance with our stated conditions, without affecting your statutory rights.
WARRANTY AND CONFORMITY
8.1 We ensure that all Products supplied are of satisfactory quality, fit for purpose, and as described.
8.2 Any manufacturer warranties are in addition to, and do not affect, your legal rights under UK law.
8.3 This warranty does not cover damage caused by misuse, improper care, or normal wear and tear.
LIABILITY
9.1 Nothing in these Terms excludes or limits liability for death or personal injury caused by negligence, fraud, or any liability that cannot be excluded under UK law.
9.2 To the extent permitted by law, we are not liable for indirect or consequential losses, including loss of profit, business, or data.
9.3 Where liability applies, it shall be limited to the value of the order placed.
PRIVACY AND DATA PROTECTION
10.1 We process personal data in accordance with applicable UK data protection laws, including the UK GDPR and the Data Protection Act 2018.
10.2 For more information, please refer to our Privacy Policy:
[Insert Privacy Policy link]
INTELLECTUAL PROPERTY RIGHTS
11.1 All content on the Website (including text, images, logos, and design) is the property of Sara O Jewellery or its licensors and is protected by intellectual property laws.
11.2 You may not copy, reproduce, distribute, or use any content without prior written permission, except for personal and non-commercial use.
FORCE MAJEURE
Sara O Jewellery shall not be held responsible for failure or delay in performing obligations due to events beyond our reasonable control, including but not limited to:
natural disasters, strikes, pandemics, government actions, or disruptions in transport or communication systems.
GOVERNING LAW AND DISPUTES
13.1 These Terms and any Agreements shall be governed by and interpreted in accordance with the laws of England and Wales.
13.2 Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.
13.3 This does not affect your right to bring proceedings in your local court if required by applicable consumer law.
CONTACT
If you have any questions about these Terms and Conditions, please contact us:
Sara O Jewellery
Email: info@saraojwellery.co.uk
